As CEO, I had the privilege of serving alongside Sarah Stephenson at an organization that was surviving but certainly not thriving. We gained clarity about areas of concern for the employees upon review of a highly comprehensive employee survey which Sarah administered. The results indicated morale was low, employees had deep trust issues with management, most employees weren’t optimistic about our future, only a small number of employees felt their voice could be heard and on it read. It wasn’t a pretty picture.
The truth often hurts, but in any situation, it can be the launch point for transformational change. Fairly early on, under Sarah’s advocacy, we embraced the idea that we would be a “People First” organization, meaning our strategic direction would always consider the impact to people first and foremost – all based on the notion that organizational flourishing can’t happen without human flourishing.
Quarter by quarter, change began to manifest in the attitudes, levels of employee engagement, employee wellness programs etc. Sarah was at the forefront of this positive change. Near the end of my tenure, the results from that same comprehensive survey were unrecognizable from our first iteration. There were profound shifts in the areas of trust, morale, organizational optimism and overall engagement. Correspondingly, during that time we tripled in size, radically reduced employee turnover, and produced excellent financial results. We even won some external rewards, which was never the point, but it was great to receive the recognition.
I’m so excited that Sarah and Casey have come together to form Humane Resources. They’re qualified, passionate professionals that can assist other organizations who also want to progress down this important journey of achieving organizational excellence through human flourishing.